It may happen that after choosing a schoolbag for your child and having shown it to your grandparents, both grandmothers then buy it for their grandchild! Or, alternatively, the bag or pen and pencil case that the child wanted isn’t exactly what was we expected. What can be done in such cases?
What does the law say?
Pursuant to the provisions of Government Decree No. 17/1999 (II.5.) on contracts concluded in absentia, the customer may withdraw from the purchase without giving reasons within 14 working days of receiving the goods. The consumer may exercise his/her right of withdrawal from the day on which he/she received the goods - which can be proven with the invoice received on delivery.
Thus, if you have ordered the product to be replaced in the web shop, you have the opportunity to return it to us within 14 working days from the day of receipt.
Steps to withdraw from the purchase
- Please return the product in its original, undamaged state, together with the invoice, to our brand store - our address: 1113 Budapest, Csetneki u. 13. We cannot be held responsible for packages sent to us by post that are not received due to a postal error. Ars Una Studio is only obliged to reimburse the full purchase price if the product is returned in its original state (undamaged, complete content).
- Exercising the right of withdrawal does not involve any additional costs for the customer, but care of the return of the product must be taken and the cost of return covered.
- If the package is returned within 14 working days and meets the above conditions, Ars Una Studio undertakes to return the purchase price in full to the account number previously provided by the customer within 30 days of receipt of the package, or in case of personal delivery of the goods, it will be refunded in cash.
- In case of withdrawal, Ars Una Studio Kft. will withhold the purchase price until the product is returned, or you have confirmed beyond reasonable doubt that it has been returned; the earlier of the two dates shall be considered. In case of partial cancellation, only the purchase price of the given Product will be refunded.
- The withdrawal / cancellation period expires at 14 calendar days from the date on which the Customer or a third party, other than the carrier designated by the Customer, receives the product.
- If you wish to exercise your right of withdrawal / cancellation, send a clear statement of your intention to withdraw/cancel, by post or electronic mail, to one of the following addresses:
Ars Una Studio Kft., 1113 Budapest, Csetneki u. 13.
E-mail: [email protected]
- Products may be damaged during shipping, so the integrity of the products after receiving the goods should always be checked in the presence of the courier, otherwise a refund of the purchase price of the damaged goods will not be possible. For more information about the products, delivery or terms of purchase, please contact:
E-mail: [email protected]