Website operator

Name: 

ARS UNA STUDIO Kft.

Name of company representative:

Attila Perlaki

Tax number:

10772335-2-43

Company registration number:

 01-09-167877

Address of headquarters:

1113 Budapest, Csetneki u. 13.

Address of store/site:

1113 Budapest, Csetneki u. 13.

Telephone:

+361-279-2320

 

Customer service

Address:

1113 Budapest, Csetneki u. 13.

Opening hours:

 Mon-Fri 8:00 - 16:00

Telephone:

+361-279-2320

   

E-mail address:

[email protected]

Complaint email address:

[email protected]

 

 

Guarantee, warranty

The seller's warranty and guarantee liability are governed by the Civil Code and Government Decree 177/1991 (IX.10.).

 

Protection of personal data

Ars Una Studio Kft. informs its esteemed clients that it treats the personal and business data obtained in the course of its business activities in strict confidence. Ars Una Studio Kft. uses the data exclusively for the purpose of fulfilling orders, within the scope of its business activities, for sending its own newsletter. Personal date will not be forwarded or provided to third parties without the written consent of the data subject. In the course of data handling and data processing, it fully complies with the regulations of Act LXIII of 1992 on the Protection of Personal Data and Act IV of 1959 of the Civil Code.

 

Terms of purchase

 

Please read the following carefully before placing your order:

 

Names of Parties in the General Terms and Conditions (hereinafter GTC):

Seller under this service: Service Provider, Seller or Ars Una Studio Kft., service recipient: Customer.

 

  1. GENERAL INFORMATION, CONDITIONS
     
    1. Purchases from Ars Una Studio Kft. are made via the Internet.

 

  1. The condition for purchase at Ars Una Studio Kft. is the valid registration of the Customer. Simultaneously with the registration, the Customer also acknowledges that she/he is familiar with the GTC, considers it obligatory and accepts it.

 

  1. A contract concluded between the Parties, in writing or electronically, shall be deemed to be a written contract. The documents of the contract are the Customer’s purchase offer (order) and the confirmation of the Service Provider. The language of the contract is English.

 

 

 

  1. REGISTRATION
     

2.1 If the Customer is not yet registered by Ars Una Studio Kft., she/he must fill in and send the registration form by providing accurate data before the purchase.
 

2.2 Any application form that contains one or more errors will be declared invalid and we will not be liable in any way for any incorrect performance resulting from the incorrect data.
 

 

  1. PRODUCTS DISTRIBUTED
     

3.1 The characteristics of the goods offered for sale can be found in detail on the product information page. The purchase price, i.e. the gross price to be paid for the goods by the Consumer, is indicated on the information page next to the item, which also includes the amount of value added tax and other taxes and payment obligations levied on the goods. The method of payment is by online bank card.

 

 

 

  1. WARRANTY
     

4.1 The warranty period is two years for Ars Una schoolbags and backpacks and six months for other plastic and textile products, starting with the delivery of the goods to the Customer. The warranty claim can be validated with the invoice confirming the purchase, which is handed over to the Customer together with the goods. Further rules of the guarantee are contained in Government Decree 151/2003 (IX.22.) on the mandatory guarantee for certain durable consumer goods.
 

4.2. The Seller is responsible for the quality of the goods sold, in case of defective performance, it is liable according to the warranty specified in the Civil Code, the main rules of which are as follows:
 

The seller performs an error if the product supplied does not meet the characteristics specified by law or in the contract at the time of performance. Otherwise, until proven, it shall be presumed,

that the defect detected within six months of performance already existed at the time of performance,

unless that presumption is incompatible with the nature of the matter or the nature of the defect.
 

In the event of defective performance, the claimant may, at his/her option, primarily request repair or replacement, unless it is impossible to meet the chosen warranty claim or it would result in a disproportionate additional cost for the debtor compared to the fulfillment of the other warranty claim.

If the Customer is not entitled for repair or replacement, or if the debtor does not undertake the repair or replacement, the Customer may, at his/her option, request an appropriate price reduction or withdraw from the contract.

 

There is no option for withdrawal due to a minor error.

 

The Customer shall notify the debtor of his/her objection as soon as possible after the discovery of the defect.

 

The Customer may enforce its warranty rights within a limitation period of two years from the date of performance. If the Customer is unable to assert his/her claim for a salvageable reason, the term for enforcing the warranty rights in the case of items intended for permanent use is three years.

 

The costs related to the fulfillment of the warranty obligation shall be borne by the Seller (obligor).
 

4.3. The Customer may enforce its objections at the following premises of the Seller:

Site address: 1113 Budapest, Csetneki u. 13., tel.: +361-279-2324

 

 

 

 

5. ORDER AND DELIVERY
 

5.1 The Customer places his/her order by selecting the specific product. When the order is issued, delivery options must also be provided, which may be home delivery.
 

5.2 The Seller confirms the order within 48 hours at the latest. The contract is created with the confirmation. Failure to confirm for more than 48 hours will automatically terminate the Customer’s offer to purchase.
 

5.3 At the time of delivery, the Customer is obliged to check the delivery packaging (unopened factory packaging, existence of a warranty card) item by item and to sign the receipt (invoice, delivery note) in case of complete quantity fulfillment. Thereafter, the Seller will not accept any complaints regarding quantity.
 

5.4 If the Seller delivers the goods in accordance with the provisions of the concluded contract, prior to delivery, it shall send a notice to the Customer about the date of delivery, using the contact details provided in the order. It is the Customer’s responsibility to ensure that the package is received within the given period or to provide feedback within 24 hours prior to delivery of the order if the delivery date is not suitable for him/her.
 

5.5 If the delivery fails during the handover of the goods, the Seller shall give notice of this fact, and then attempt to deliver the goods again. The cost of unsuccessful delivery attributable to the Customer shall be borne by the Customer.

 

 

 

 

  1. METHOD AND COSTS OF DELIVERY
     

Products selected in our web shop will be sent via home delivery.
 

6.1 After placing the order, the selected product(s) will be delivered to the Customer by the GLS courier service within 5 working days

 

Shipping costs:

 

        - shipping cost for purchases up to 89.99 EUR
 

  • Slovakia – 8.40 EUR
  • Austria, Czech Republic, Croatia, Slovenia, Romania – 9.60 EUR
  • Germany – 10.00 EUR
  • Belgium, Luxemburg, the Netherlands, Bulgaria – 11.20 EUR
  • Poland - 13.00 EUR
  • Italy, France: 15.60 EUR

 

       -  for orders of 90.00 EUR or more, shipping cost is free of charge

 

In case of home delivery, an invoice is attached to the package. Payment is possible by finalizing the order with an online bank card.

 

You can request information about the status of the package and the time of arrival from the central customer service of the GLS courier service (+36 20 890-0660) by entering the order details. In case of unsuccessful delivery, the courier will leave a notification at the delivery address and will try to deliver the package again. After two failed deliveries, the package will be returned to Ars Una Studio’s central warehouse. In this case, the order will be canceled.
 

As our inventory is constantly changing, the selected product(s) may not be in stock at that time. In this case, our staff will indicate this through one of the contact details provided and will agree on the contents of the package and the time / method of delivery.
 


 

  1. RIGHT OF WITHDRAWAL
     

7.1 The Customer may withdraw from the contract within 14 working days after receipt of the quantity of the goods. This includes at the same time as the cancellation, the responsibility to return the received goods in a complete and faultless condition (undamaged original packaging) and to bear the costs related to the return of the goods.
 

7.2 In case of withdrawal, the Seller is obliged to repay the purchase price within 30 days. The Customer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. The Seller may demand compensation for damage resulting from the improper use of the goods.
 

 

  1. LIMITATION OF LIABILITY
     

8.1 Purchasing from Ars Una Studio Kft. on the Internet presupposes the knowledge and acceptance of the possibilities and limitations of the Internet on the part of the customer, with special regard to the technical conditions and errors that occur.
 

8.2. Ars Una Studio Kft. is not responsible in any way for the circumstances and facts listed in the points listed below, for whatever reason they occurred:

  • any data sent and / or received on the Internet, that wasn’t from the Service Provider;
  • any malfunction in the Internet network that prevents the smooth operation and purchase on the ARS UNA Web Store.
  • any failure of any receiving device on the lines of communication.
  • any loss of data.
  • improper operation of any software used in the process.
  • the consequences of any program error, extraordinary event or technical error in the service provider's network.
     

 

 

  1. PERSONAL DATA
     

9.1 The use / processing of the Customer’s personal data takes place in accordance with the current regulations of the Data Protection Act. The Customer is entitled to disable data processing at any time.

 

9.2 Ars Una Studio Kft. stores the data of the Customer in order to fulfill the contract and to prove the terms of the contract later, however, it is not entitled to pass them on for advertising or other purposes - without the express consent of the Customer.
 

9.3 Unless expressly prohibited by the Customer, Ars Una Studio Kft. is allowed to send information about promotions and novelties to the postal address or e-mail address provided during registration.
 

Issues not regulated in these General Terms and Conditions, as well as the legal relationship of the Parties, are governed by the Civil Code, Act CVIII of 2001 on Electronic Commerce Services, the Government Decree of 17/1999 (II.5) on distance contracts, and the current Consumer Protection Regulations.